Infection Control

As volunteers with the elderly it is vitally important that we know how to stop the spread of germs. Germs spread infection and illness, which is harmful to the residents, the resident's families, friends and to us.

This video explains how germs spread and how we can control infection by clean habits and a clean environment. The greatest spreader of germs is our hands, and the video demonstrates how to wash hands properly in a home environment.

Understanding Ageing

The video Understanding Ageing provides a basic knowledge of:

• The physiological and psychosocial changes which occur as people age
• Some common health conditions which affect older people
• The importance of respect and tact in behavior and language when dealing with older people
• Some strategies for communicating effectively with older people.

Duty of Care

Duty of Care is part of our lives. Everyday when we work or play we practise duty of care. Using workplace examples from a community care setting, this video clearly explains the complex concept of duty of care.

While not specific to the aged care home setting, this video is good to begin to explain the concept of Duty of Care for Volunteer Visitors.

Behaviours of Concern

This video looks at the types of behaviours of concern that support workers may come across and some emotional, social, environmental and physical causes and triggers.

(A lot of the issues present in this video are more relatable to Volunteer Visitors in private homes)

Communicating with people with a disability 

This video allows people with a range of disabilities to speak for themselves about how service providers, support workers and colleagues can learn to communicate better with them. Manners are not something that come naturally, we all have to learn them.

Reading, writing, reporting  

Reporting in the Aged Care Home/Private Home setting is extremely important. Many homes have their own preferred reporting process, but QCCN also has a reporting procesure. Speak with your local QCCN coordinator or the aged care home coordinator/diversional therapist for more information.

Professional Boundaries

Being a Volunteer Visitor can sometimes mean the line between professional boundaries can become blurred, this video outlines some scenarios where professional boundaries can become blurred and explains the potential outcomes of these actions.

Balance the Care

It can be easy to burn yourself out when caring for someone else and this includes being a volunteer visitor    . This video highlights insights from carers and the problems they face as well as sharing tips and tricks that can help with self-care. If you would like to talk about self-care as a carer more contact your local ACVVS coordinator.

CVS - Carol & Germana's Story

Carlo shares his experience as a Community Visitors Scheme volunteer and his friendship with Germana.

CVS - Rahman & Hans’ story

Rahman shares his experience as a Community Visitors Scheme volunteer of 30 years and opens up with Hans about their 17 year friendship.

CVS – Sarah and Betty’s story

Sarah shares her experience as a Community Visitors Scheme volunteer and her friendship with Betty.